Guest Reservations Agent

Job Type: Seasonal (May – October 2023) or Permanent
Mission Hill Family Estate Winery
West Kelowna, Okanagan Valley, British Columbia

Be part of the next great story in wine!

Mission Hill Family Estate:

Firmly rooted in the Okanagan, our family winery began with an audacious vision – to redefine what’s possible for Canadian wine in the eyes of the world. With have a deep commitment to the region, and a relentless passion to produce wines that can stand alongside the best in the world. Our wines are crafted with bold precision and an uncompromising respect for the diverse vineyards and micro-climates here, expressing the extraordinary history that began with one bold dream.

We are seeking a motivated, detail-oriented individual to join our guest experience team. As part of our team, you will respond to quest inquires via phone and email, assist guests in booking suitable reservations at one of our various properties. You will speak to onsite events, available experiences, and general inquires. You accurately record customer information, including payment information, and advise customers on available upgrades or specials that may enhance their experience at the winery. You help customers in altering or canceling reservations, as necessary. Our ideal candidate has impeccable phone and email manners, strong communication and customer service skills, and keen attention to detail.

The Life of a Guest Reservations Agent:

Answer phones and assist customers in making, altering, or canceling reservations
Respond to emails with reservation information, confirmations, and additional details
Advise customers regarding ongoing promotions or available upgrades that may enhance their experience
Answer questions regarding experiences, restaurant offerings, our Membership programs, and events.
Accurately record customer information and charge credit cards upon successful reservations
Communicate details of tours & experiences, wine boutique offerings, restaurant reservation & walk ins

Participate in effective, collaborative communication between all departments
Stay up to date on all winery events

What We’re Looking For:

Minimum 1 year of experience in hotel front desk role, reservations center, or hospitality environment
Strong communication skills with an enthusiastic attitude
Open and flexible for all shifts including evenings and weekends for duration of season
Must be comfortable working in an office setting for full shifts
Enthusiasm to increase wine knowledge
You thrive in ambiguity and are comfortable with change
You put trust in others and never let anyone down
You listen, take feedback, respond quickly, and take initiative with a sense of urgency
You are authentic, diplomatic, thoughtful, and always have the best intentions

Bonus Points:

Second language considered an asset
Thrives in a team environment
Strong customer service skills

What We Offer:

Comprehensive paid training and access to extensive wine education
Possibility of extension to contract or progression to fulltime/permanent and expansion to other wineries.
Monthly Employee Wine Allowance
Competitive wages
Discounts at the Terrace Restaurant, Events, and at our Boutique on gifts and wine
Free tastings for you and your guests
Discounts on tours and Sommelier Experiences
The opportunity to work in a “Post Card” setting on our iconic property

At Mission Hill, we live by our 5 Core Values every day:

Sense of Urgency

Our business moves fast and so do we. We understand the power of now.
We have relentless drive and believe if it can be done, we’re the ones who will do it first.

Authenticity

We need to stay real because our brands, our stories and our culture must remain genuine to thrive.
When we have the best intentions for all, we create space to be our whole selves and do great things together.

Simplicity

Our lives are complicated enough. So why use 50 words when you can use 5?
We thrive in ambiguity and change, but we also know how to translate our goals into simple explanations and actions.

Humility

Egos distract us. When we’re humble, we’re open to listen, take feedback and change direction quickly.
We’re here for each other, and together we do great things.

Trust

We respect and rely on each other. Trust is the backbone of our relationships, and we work hard not to break it.
This level of trust allows us to be all-in and take comfort in the support of our teams.

We want to hear from you! Apply on our website today: www.missionhillwinery.com/Work-With-Us/

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